Shipping Policy

Shipping Policy

Shipping Policy — Jeanseast

1. Order Processing Time

  • Orders are usually processed within 1–3 business days.

  • Orders placed on weekends or public holidays may require extra processing time.

2. Estimated Delivery Time

Estimated delivery times vary by destination:

  • United States / Canada: 7–15 business days

  • Europe: 7–18 business days

  • Australia / New Zealand: 7–15 business days

  • Other Regions: 10–25 business days

Please note these are estimated times and may be affected by customs, local postal services, or unforeseen delays.

3. Shipping Fees

Shipping fees are calculated based on destination, order weight, and shipping method. The final shipping cost will be shown at checkout before you confirm your order.

4. Order Tracking

Once your order has been shipped, we will provide a tracking number (if available) via email. You can use it to monitor the delivery status.

5. Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs procedures.

6. Incorrect Address

Please make sure your shipping address is complete and accurate.
If an order is returned to us due to an incorrect or incomplete address, we may charge additional shipping fees to resend the package.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost:

  • Please contact us at kagali@dramapapa.com with your order number.

  • We will assist in checking with the carrier and exploring possible solutions.